Refund Policy
Welcome to HeadLandFoyerCommons's refund policy. We are dedicated to delivering a high standard of food quality and service at London, United Kingdom for customers near 43 Bedford Street and beyond. If you are not completely satisfied with your experience, our team is here to help you with a clear and fair process. This policy applies to all orders placed through headlandfoyercommons.sbs and in our dine‑in restaurants.
Last updated: March 1, 2025
Eligibility for refunds
Eligible refunds are limited to orders that show a discrepancy between what was delivered and what was paid for, or orders that did not meet the quality standards you expect from a pizzeria. Examples of eligible issues include: missing items, incorrect items, significantly undercooked or spoiled food, or items that arrived at an unsafe temperature. Please note that minor differences in appearance or taste do not automatically qualify for a refund, as these factors may vary slightly from batch to batch.
How to request a refund
To initiate a refund, please contact our support team at +44 20 7946 0958 within 48 hours of delivery or pickup. When submitting a request, include:
- Order number and date
- Brief description of the issue and supporting photos if available
- Your preferred resolution (refund to the original payment method, replacement item, or store credit)
Our customer care team will review your request promptly. If the claim is approved, we will process the refund within 5–10 business days, depending on your payment provider. If a replacement item or store credit is chosen, we will arrange it as soon as possible and confirm by email or phone.
Non‑refundable situations
Refunds are not available for orders where:
- Items were consumed or partially consumed by the customer
- Delivery was completed and the recipient confirmed receipt
- Dietary requests were not feasible due to kitchen constraints or substitutions requested by the customer
- Promotional discounts or special pricing were applied that cannot be reversed
Quality assurance and gluten-free, vegan, or other dietary considerations
We strive to accommodate dietary needs where possible. If you have concerns about allergies or intolerances, please inform our staff at 43 Bedford Street or contact +44 20 7946 0958 before placing an order. If a menu item is mislabeled or does not meet stated dietary attributes, we will review the claim and offer a suitable remedy in line with this policy.
Processing and communication
All refunds are issued using the original payment method whenever possible. If this is not feasible, we will offer an alternative method or store credit equal to the refunded amount. You will receive a confirmation email at the address associated with your order, or a phone notification if email is unavailable. For queries outside regular business hours, please allow for a longer response time.
Contact information
For any questions about this policy or to discuss a potential refund, reach out to +44 20 7946 0958 or visit headlandfoyercommons.sbs during business hours. We appreciate your patronage and aim to resolve every concern in a timely and respectful manner.
This policy is applicable to all transactions conducted by HeadLandFoyerCommons in London, WC2E 9HA, United Kingdom. We reserve the right to amend this policy to reflect changes in operational procedures or applicable laws.